Goodwill's AI Intelligence Suite.
10 AI platforms. 155 affiliates. The workforce technology layer your network has been waiting for. Built by a Navy veteran from Sacramento, for the communities Goodwill serves every day.
We built this for you.
Because you needed it.
Goodwill Sacramento is one of the most impactful workforce organizations in California. These are the gaps that are costing you outcomes, funding, and reach.
Goodwill's veteran workforce programs are undocumented. USAA's Operation Achieve funds 10 Goodwill affiliates nationwide — but none of them can show 12-month post-placement earnings data. Sacramento isn't even in the program yet. Renewals are at risk. Applications aren't being submitted. The outcomes exist — they're just invisible.
Case managers at 56 Sacramento locations still track clients in Bonterra ETO. A platform so outdated that social workers waste 4+ hours per week on manual data entry instead of client work. The ETO migration window is open now. Goodwill needs a replacement — one built for workforce development, not adapted from it.
Military spouses are Goodwill's fastest-growing workforce segment. No platform addresses their specific journey — frequent relocations, credential gaps, childcare constraints, licenses that don't transfer across state lines. They fall through every existing system. Goodwill serves them, but can't document, track, or advocate for them at scale.
GII has $7B in annual revenue and no unified performance dashboard. Every affiliate is an island. Sacramento leadership can't see how they compare to Chicago until next year's annual report. There's no early warning system for underperforming affiliates, no cross-network benchmarking, no live intelligence layer connecting 155 locations.
Goodwill Sacramento
Is Ready.
Goodwill of Sacramento Valley & Northern Nevada is a $100M organization with 56 locations, 2,759 employees, and a mission that aligns perfectly with what Twin Flame Group was built to do.
The organization has every ingredient for a landmark AI partnership — scale, mission alignment, workforce complexity, and a new CEO who understands modernization from the inside. Bryan S. Wagner, a Marine Corps veteran appointed President & CEO in March 2025, is actively restructuring the executive team for the next chapter. What Goodwill doesn't have yet is the technology layer to tie it all together.
The Full Arsenal
Every platform Goodwill needs. Built as one ecosystem.
Every Platform.
Every Detail.
Built specifically for Goodwill's operational reality — not adapted from a generic template.
Goodwill Sacramento has no dedicated veteran career platform. With 56 locations serving thousands of job seekers, veterans are treated the same as non-veterans despite their specialized skills and unique transition needs. Field & Forge changes that — and makes Goodwill the most veteran-advanced workforce org in California.
- — AI career GPS using O*NET + military MOS crosswalk for all branches
- — Employer network pre-trained on veteran hiring signals and incentive programs
- — 90-day placement tracking with retention alerts for case managers
Case managers waste 45+ minutes per veteran manually translating military backgrounds into civilian terms. With 200+ veterans per year through Sacramento alone, that's 150+ hours of case manager capacity lost annually to a task AI can do in 10 minutes.
- — 10-minute AI intake that maps MOS → civilian career pathways automatically
- — Auto-populates WorkforceOS + Field & Forge client profiles on completion
- — $3 per completed intake — pays for itself in case manager time savings within days
USAA funds Operation Achieve at 10 Goodwill affiliates but cannot see 12-month post-placement earnings. Sacramento isn't in the program. VetOutcomes is the proof Goodwill needs to apply — and the compliance infrastructure needed to keep the funding once it's secured.
- — 30/60/90/180/365-day post-placement earnings tracking per veteran
- — Auto-generated USAA-compliant funder reports — no manual assembly
- — WIOA compliance dashboards replacing manual spreadsheets entirely
Bonterra ETO is aging out. Goodwill affiliates are actively looking for replacements — and the ETO migration window is open right now. WorkforceOS is purpose-built for workforce development organizations, not adapted from a generic CRM that was retrofitted for the sector.
- — WIOA-compliant case management purpose-built for all 56 Sacramento locations
- — Mobile-first intake for Goodwill retail floor staff and job center counselors
- — Native data bridge to VetOutcomes, MissionMetrics, and ImpactDash
Goodwill Sacramento files 12+ federal grant reports annually. Each one is manually assembled from multiple disconnected systems. MissionMetrics automates grant compliance tracking and report generation — turning a week-long process into a one-click operation.
- — Auto-pulled WIOA/DOL/USAA performance metrics from WorkforceOS live data
- — Grant report drafts generated in one click — reviewer-ready, funder-formatted
- — Alert system for compliance gaps before reporting deadlines are missed
Military spouses represent Goodwill's fastest-growing workforce segment. They have unique barriers no platform addresses: frequent relocations, credential gaps, childcare constraints, licenses that don't transfer across state lines. Goodwill serves them today — but can't track, document, or advocate for them at scale.
- — License-portability navigator across all 50 states, updated quarterly
- — Employer network pre-screened for remote and flexible roles
- — Free for individual job seekers — $449/mo for Goodwill organizational access
30% of Goodwill job seekers nationally have justice-involvement. ReentryOS provides the wraparound case management and employment pathway tracking this population needs. Goodwill already serves them — ReentryOS lets you document, measure, and fund that work at the federal grant level.
- — Justice-involved case management with barrier tracking and services coordination
- — Ban-the-box employer database searchable by industry, location, and role type
- — Post-release 12-month employment outcome tracking for DOJ grant compliance
Google.org invested $14M in Goodwill's Digital Career Accelerator (GDCA). The measurement gap — how do you prove digital literacy improvement to a funder? — is unsolved. DigitalLit is built specifically to answer that question with rigorous, funder-grade assessment data.
- — Pre/post AI literacy assessments with skill gap identification per learner
- — Google-aligned certification pathway routing and digital badge infrastructure
- — Impact dashboard formatted for Google.org reporting requirements
The DOL Clean Energy Initiative is funding workforce programs across the country. Goodwill affiliates with clean energy training programs have no intelligence tool to track pipeline, prove outcomes, or compete for the IRA/BIL-funded grant dollars flowing into the sector right now.
- — Clean energy job pipeline mapping by zip code, sector, and employer type
- — Training-to-placement pathway tracking with credential alignment data
- — DOL grant compliance reporting for IRA and BIL-funded programs
GII leadership cannot see real-time performance across 155 affiliates. Every affiliate is an island. Sacramento leadership can't compare their performance to Chicago until next year's annual report. ImpactDash gives GII's executive team a live network-wide intelligence layer for the first time.
- — Cross-affiliate KPI benchmarking across all 155 GII locations in real time
- — Affiliate health scoring and early warning system for underperformance
- — CEO-level board reporting generated in one click for quarterly reviews
One Intelligence Layer.
Not Ten Products.
Every platform is designed to talk to the others. Data flows from intake to outcomes to compliance to executive reporting without manual handoffs.
Starting Here.
Scaling Everywhere.
Sacramento is the proof of concept. GII is the destination. A four-phase plan with clear milestones, real platforms, and defined revenue targets.
Sacramento Pilot
Sacramento Full Suite
Sacramento → California
National — GII
Louisa Varela
"Navy. Sacramento. She knows Goodwill because she's walked veterans through the doors."
Louisa Varela didn't build these platforms because she saw a market opportunity. She built them because she was the person on the other side of the desk — the veteran case manager, the community leader, the woman driving to job fairs on Saturday mornings — who knew exactly what was missing and knew no one else was going to build it.
As Director of Operations at VETS Sacramento, she's worked alongside 400+ veteran members navigating the exact gaps these platforms close. As Navy IT2, she understands both the veteran experience and the technical infrastructure required to serve it properly.
Her relationship with Goodwill Sacramento isn't a cold sales lead — it's a partnership that was always going to happen. Bryan S. Wagner, a Marine Corps veteran who rose from CFO to President & CEO in early 2025, is exactly the kind of leader who understands what Louisa is building. Two veterans. One mission. One table. Louisa is the person Goodwill was built to work with — and now she's also the person who can bring the technology.
The pilot is free.
The technology is ready.
The question is who moves first.
90 days. 25 veterans. Zero cost to Goodwill. The results speak for themselves — and they'll speak directly to USAA, DOL, and every funder who asks what Goodwill is doing for veterans.
Or reach Goodwill Sacramento's workforce team directly:
Brenda Pate, Director of Workforce Development — talktogoodwill@goodwillsacto.org
Start Your Free
90-Day Pilot
25 veterans. 3 platforms. Zero cost. Proof of outcomes in 90 days.
Goodwill Sacramento: Brenda Pate, Director of Workforce Development — talktogoodwill@goodwillsacto.org